Your data
Brands share commercially sensitive information with us. This is how we look after it.
What we ask for
We work with product-level sales, stock and returns data. If order-level data is useful, we ask for order IDs and market only, and we ask clients to leave out anything that identifies the customer, such as names, emails and addresses. If a file arrives containing personal details, we'll tell you.
Kept separate, kept confidential
We never share one client's data, results or settings with another client, and we treat your commercial information as confidential.
Where we hold your data in cloud storage, it sits in a separate Google Cloud project for your brand, in Google's London region.
Who has access
Access to client data is limited to our founders.
How we use AI
Our forecasting models run on our own machines.
Some features, such as the insights in our Learn tools, use Google's AI services (the Gemini API and Vertex AI) on paid tiers. They work from summaries of already-aggregated data, not your raw files, and under those terms your data isn't used to train Google's models.
Questions
Anything you'd like to know about how we handle data? Email hello@merchlayer.ai.